Safety

Most deals on URBALT go smoothly. A few rules keep it that way.

Red flags to watch for

Price is dramatically below market — if a €3000 bike is listed for €400, something's wrong.
Seller refuses to meet in person or won't send more photos.
Pressure to pay "deposit" before you see the item.
Seller asks to move the conversation off-platform before you've agreed on anything.
Generic stock-looking photos with no real background.
Listing copy-pasted from another site (you can reverse image search).

Report a listing or user

On any listing, click Report.
Pick the reason: scam, prohibited item, wrong category, spam, other.
Add details. More context = faster response.
Our moderation team reviews reports within 24 hours, usually much faster.

Warnings and blocks

If someone breaks the rules, moderators may issue a warning visible only to that user. Repeated issues lead to a suspension or permanent ban. If a user is blocked, their listings disappear and they can't message you.

If something goes wrong

Open a support ticket at /panel/support or email [email protected]. Include the listing URL and any screenshots.

Behind the scenes

URBALT also runs automated checks on every new listing — looking for patterns that often show up in multi-account fraud, like the same phone number appearing on different accounts or near-identical listings across accounts. Suspicious ones get held for moderator review. See trust & safety for the full explanation.

What can't be sold here

Some categories are off-limits regardless of price or condition — stolen items, weapons, counterfeits, items without proper certification. The full list is on Prohibited items. If you see a listing that breaks these rules, use Report.